Contac Claims Ltd is an independent company with unrivalled experience and technical expertise in handling motor claims in Northern Ireland.
We have a dedicated team of experienced claims handlers with a lengthy track record of delivering market leading services to the motor insurance and commercial fleet sectors in partnership with:
- Insurance Companies – QBE Insurance and AIG UK Ltd (Logos?)
- Vehicle Telematics Companies
- Insurance Brokers
- Large self-insured businesses
- Managing General Agents
We provide a service tailored to meet the specific needs of our clients in key areas:
- First Notification of Loss on a 24/7/365 Basis
- Telematics Monitoring
- Fraud Identification, Investigation and Management
- Vehicle Repair Management
- Third Party Capture
- Third Party Vehicle and Property Damage
- Third Party Personal Injury
- Credit Hire Management
- Insured and uninsured Loss Recovery
- Large and Complex Losses
- Litigation Management
We are a claims expertise centre rather than a call centre. At FNOL our handlers are experienced to immediately identify incidents requiring escalation, to include:
- Fleet Specific questions sets
- Compliance and SLA / KPI reporting
- Early identification of large losses
- Accurate ground up early reserving
- Early identification of incidents to be investigated for fraud
- Early and accurate assessment of liability
